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FAQ

Frequently asked questions.

Can't find what you're looking for? Reach out via the form above or email us at hello@networld.app

Account & Sign-up

Yes. Creating a personal profile is completely free. You can browse the network, connect with others, and explore businesses at no cost. Paid plans unlock advanced features like boosted visibility, analytics, and priority support.

No. Anyone can join with a personal profile. You can add a business profile later whenever you're ready — many members start networking first and register their company when the timing is right.

Yes. One account can include your personal profile and one or more business profiles. Switch between them anytime to manage connections, listings, and team activity from a single login.

Networking

Use Network search and filters for industry, role, location, and interests. You can also discover people through shared communities, mutual connections, and recommended matches on your home feed.

When someone wants to connect, you receive a request with their profile summary and an optional note. You can accept, decline, or message them before deciding — you're always in control.

On free plans, messaging usually opens after a connection is accepted. Pro and higher plans can unlock limited intro messages so you can reach out before connecting.

Marketplace

Sellers go through identity and business checks before listing. Verified badges appear on profiles and listings so buyers can shop with more confidence.

Browsing is free. Listing and transaction fees depend on your plan and category. You'll always see clear pricing before you publish or complete a deal — no hidden charges.

If something goes wrong, open a dispute from the order page. Our support team reviews the conversation, evidence, and order details and helps both sides reach a fair resolution.

Billing & Plans

Yes. Upgrade or downgrade whenever you need. Upgrades take effect immediately, and downgrades apply at the end of your current billing period so you keep access you've already paid for.

Most paid plans include a trial window so you can explore premium features before committing. You'll be reminded before billing starts, and you can cancel anytime during the trial.

We accept major credit and debit cards, and additional methods may be available by region. Invoices and receipts are available from your billing settings.

Yes — we offer special pricing for eligible non-profits, early-stage startups, and education teams. Contact sales with a short note about your organization and we'll share the options.

Privacy & Security

You control visibility. Choose what appears publicly, what only connections can see, and what stays private. Business profiles have separate privacy settings for team and listing details.

We use encryption in transit and at rest, access controls, and continuous monitoring. We never sell your personal data, and you can review our Privacy Policy for full details.

Yes. You can request account deletion from settings at any time. We'll remove your personal data according to our retention policy and legal requirements.

Still have questions?

Our support team is available Monday–Friday 9AM–6PM GMT and responds within a few hours.

Email us directly